The GM Handbook

A Guide To
The HOSPITALITY INDUSTRY

[data-wf-bgvideo-fallback-img] { display: none; } @media (prefers-reduced-motion: reduce) { [data-wf-bgvideo-fallback-img] { position: absolute; z-index: -100; display: inline-block; height: 100%; width: 100%; object-fit: cover; } }

April 25, 2024

Keep Your Restaurant Running Smoothly With Square Offline Payments

April 24, 2024

National Restaurant Association Report: Key Insights for Growth

Marketing

How Restaurant Owners Can Launch a Robinhood-Style Referral Program

Customer Loyalty

Noodles & Company Bets on Loyalty and Digital to Revive Sales

Operational Efficiency

Take Charge of Your Multi-Unit Coffee Shop Operations With Per Diem

Trends

How to Build a Starbucks-Like Brand in 2024: Per Diem's Guide

Mobile

How Blue Bottle Coffee Can Take Their Mobile Experience to the Next Level

Events

How Krispy Kreme's Solar Eclipse Doughnut Went Viral: Lessons for Dessert Shops

Culture

The Art of Networking: Why People Prefer Supporting Coffee Shops They Know

Loyalty Programs

Weekday Wins: How Loyalty Programs Drive Repeat Business for Work-From-Home Diners

Restaurants

How Primal Bowls Dominates the Acai Bowl Craze with Their Mobile App