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Introduction
The restaurant and coffee shop industry is a challenging environment to thrive in. With ever-changing consumer trends, high operating costs, unionization concerns, supply chain disruptions, intense competition, and difficulty in attracting and retaining skilled staff, it can sometimes feel like a constant uphill battle and every day presents a new obstacle to overcome. This eBook, 2024 Business Owner's Guide to Saving Money with Technology is a comprehensive guide designed to equip you with strategies and tools to navigate these challenges while still delivering superior customer experiences.
In these pages, we Identify common challenges faced by coffee shops and restaurants and explore the details of running a successful business, offering practical solutions inspired by those who have overcome challenges like yours. We understand the complexities of handling costs, employee relations, and keeping up with technology trends. This guide goes beyond theories; it's a collection of proven methods to turn challenges into achievements without compromising the exceptional delivery of a customer experience.
Our commitment is to provide you with straightforward, easy-to-understand advice, supported by real-world statistics. Together, armed with knowledge and industry wisdom, let's enhance your operations and customer satisfaction for lasting success.
chapter 1
High costs: leaner
operations for
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Start-ups incur an average monthly operating cost of $2,500 to $3,500.
Running a coffee shop or restaurant is no easy feat, especially when you consider the high operational costs involved. From lease or rent payments to utility bills, employee salaries, and inventory costs, the financial burden can be significant. However, understanding where your money is going and how to effectively manage these costs can make a significant difference in your bottom line. This chapter offers strategies to manage high operating costs, from streamlining operations to cutting down on unnecessary expenses.
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chapter 2
Employee :
fuel
Around 52% of fast-food employees rely on at least one public assistance program.
Addressing employee retention in the hospitality industry is crucial for sustained growth. High-stress interactions with customers can impact satisfaction and lead to turnover. Discover essential strategies for boosting employee efficiency and improving retention rates as a business owner.
chapter 3
: navigating employee
realization
: navigating employee realization
Over 400 of Starbucks' stores are unionized.
Throughout cities in the US and within large enterprises, the pandemic and recession have spurred increased union activity. Business owners, today, face challenges like rising costs and operational changes as employees organize for better pay and benefits. Yet, a collaborative approach can help ease these challenges.
chapter 4
Solve marketing
According to Bluedot's The State of What Feeds Us, Vol VII, 51% of customers discover deals through a restaurant's app
Many owners face challenges when it comes to marketing and branding, especially when it comes to dealing with third-party delivery platforms like Doordash and Ubereats. These platforms, while providing convenience to customers, impose 10 to 20% fees on individual orders, impacting the business’ profitability.
chapter 5
Hiring issues: How to
retain
78% of restaurants spend more than $2,000 on training new employees (2024 State of Restaurants Report).
Hiring skilled workers is critical to any company's success. However, the hiring process can be complex and time-consuming. By streamlining recruitment procedures and strengthening your employer brand, you can attract top talent and assemble an exceptional team.
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chapter 6
Adopt new to increase
operational
According to a survey, restaurants that have incorporated new technology have witnessed improvements across various aspects:
As labor costs go up and restaurants struggle to find enough staff, many are using technology to stay profitable and keep up with customer orders. A study by Popmenu found that over half of the restaurants they surveyed are trying out new technologies to deal with staff shortages and save money. This trend is likely to keep growing because 46% of restaurants said they don't have enough staff, and 75% of people order food for pickup or delivery from restaurants.
chapter 7
Embrace the
The integration of AI in restaurants transcends mere trends; it represents the future of enhancing the restaurant industry by streamlining operations, cutting costs, and enhancing profits.
When people imagine AI in restaurants, they envision robots preparing food in kitchens. That isn't the primary way AI is transforming restaurants, though. Restaurant operators should utilize artificial intelligence (AI) to streamline operations and enhance client experiences, even if they are not tech-savvy. AI may sound fancy, but normal restaurant operators should also use it. Keep reading to learn how AI is transforming restaurants and our eating habits.
chapter 8
How does adopting a White-label
help you achieve your
How does adopting a White-label
help you achieve your
Sales from mobile and digital platforms are projected to account for 30% of the total sales in U.S. restaurants by 2025.
Mobile technology has opened up countless opportunities for both individuals and businesses seeking to enhance their workflows and expand their reach globally. For restaurants and coffee shops starting out, a white-label mobile ordering app offers an affordable solution. Not only is it cost-effective, but it also relieves you from the burden of maintenance, allowing you to concentrate on your core business. When fully customized, this app can deliver numerous benefits to these businesses, such as increased sales, improved customer engagement, and more efficient service delivery. Let's delve into how adopting a white-label mobile ordering solution can help you reach and even surpass industry benchmarks.
chapter 9
Size doesn't matter - How
are with global Chains
Size doesn't matter - How
are with global Chains
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As per the 2023 Diner Trends Report, 63% of diners opt for local, independent restaurants instead of chains or franchises.
Final thoughts
As we come to the end of this guide, it's important to remember its core purpose: to equip you with the tools to craft your own success story in the restaurant and coffee shop industry. The strategies we've discussed aren't just abstract ideas; they're practical methods refined through years of industry experience.
To truly benefit from this ebook, we urge you to put these strategies into action, tailoring them to fit your unique business model and target audience. The key is to approach technology as an enabler, not an end in itself. Focus first on understanding your business needs, then identify solutions that address pain points and create value. With the right technology partners, data-driven insights, and a customer-centric mindset, your business can thrive in today's digital landscape.
Furthermore, keep in mind that success in hospitality goes beyond financial gains. It's about building a brand that resonates with customers, creating a sense of comfort and authenticity, and crafting memorable experiences that extend far beyond the flavor.
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